From product listing to customer access: what Products manages

Selling through a website involves more than displaying an offer. A team also needs to understand what was ordered, whether payment was confirmed, and what access should follow. The Products plugin organizes these pieces around a product catalog and its related commerce records.

A connected commerce workflow
Depending on the site's configuration, Products can manage catalog presentation, checkout records, orders, subscriptions, coupons, customer access grants, and protected digital delivery. Finance views help administrators review activity and reconcile payment events with the access granted to a customer.

Access follows verified records
A product can be connected to an explicit access grant, so the system has a record of what a customer should be able to use. Payment and refund events need to be verified and reconciled; a button click or browser return alone should not be treated as proof of payment.

Products is not a promise that every payment provider or sales channel is connected automatically. Each site must configure and test the providers and offers it intends to use. Financial reports also have defined limits and should not be confused with a bank balance or a payout guarantee.

For teams selling digital or other catalog-based offers, a connected record of products, orders, and access can make customer support and reconciliation clearer. Review the current Products documentation before enabling a checkout flow.